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LOGIN & ACCOUNT
HubSpot Integration failed
  • Double check your API key is correct. Perhaps someone on your team generated a new API key which invalidates the old one. Use the new key.
  • Check if HubSpot is down. Upon login do you see this: Image. HubSpot status page.
  • Contact support
SYNC & PROPERTIES
Sync and properties button not displaying
  • Refresh the page
  • Close out all tabs, now open up just one tab and retry
  • Update Chrome browser to the latest version
  • Uninstall and reinstall the LinkedHub extension
  • Contact support
SYNC & PROPERTIES
Sync and/or properties do nothing upon click
  • Refresh the page
  • Move buttons to different location and retry
  • Turn off all other extensions and retry. Other extensions can cause a conflict or overlap/cover the LinkedHub buttons.
  • Contact support
SYNC & PROPERTIES
HubSpot error. You have reached your daily limit
  • This error displays if you reached your HubSpot API limit. You will need to upgrade your HubSpot API limit or wait for it to reset.
  • More info about API limit here: HubSpot API doc
  • Contact support
SYNC & PROPERTIES
Clicked sync but no update button
  • Check if the contact is locked and/or out-of-network. Such contacts cannot be synced.
  • Check if the issue persists for all contacts.
  • Contact support
SYNC & PROPERTIES
What type of data does LinkedHub capture?
  • LinkedHub captures three types of data: Conversation, Contact, and Company. A full list of all data captured is supplied below.
Conversation data
  • LinkedIn messages sent to and from the contact
  • Sales Nav messages sent to and from the contact
  • InMails sent to and from the contact
  • Connection requests IF, and only if, it is accepted
Contact data
First Name
Last name
Job Title
industry
Linkedin profile url
City
State / RegioN
Country
Company name
Job title
Twitter username
Email
Phone number
Headline
Conversation URL
Website URL
Company data
Company name
Company domain name
Linkedin company url
City
state / region
country / region
number of employees
Employee count on LinkedIn
Employee count high
Employee count low
Employee count low & high
Website URL
SYNC & PROPERTIES
What versions of LinkedIn are compatible?
  • We are compatible with LinkedIn free, premium and sales navigator. Although we are compatible with the free version of LinkedIn we strongly suggest a paid account to ensure LinkedIn stays happy.
  • LinkedIn recruiter is not officially supported at this time, however some do find that it works.
SYNC & PROPERTIES
Are contacts updated with new information automatically?
  • Conversation data is updated automatically, approximately once every hour. This can be turned off if desired. Contact and company data is only updated if the user visits the LinkedIn profile and clicks the update button.
MESSAGES
Messages are not logging automatically
  • Go to the LinkedIn profile who's messages are not logging and ensure they are synced. Click the 'View in HubSpot' button to make sure you are viewing the correct contact in HubSpot.
  • Wait 60 minutes then check if messages are logged. If using sales navigator log out and back into navigator then check if messages are logged.
  • Did you archive the messages within LinkedIn? Contact support and share this answer.
TEAM
Couldn't delete team members | unknown error
  • Close all tabs
  • Open only one tab for the team page and retry.
  • Contact support
TEAM
Unknown error when trying to add team member
  • Notate the total number of team members, contact support and share this info.
PLANS & BILLING
How do I reset my contact limit?
  • Go to the plans & billing page > click the blue button > an option to automatically reset your contact limit each month appears.

    Resetting your contact limit unsyncs the contacts from LinkedIn so they will no longer be updated with new information including LinkedIn conversations.
PLANS & BILLING
What is the difference between plans?
  • All features are included in every plan. The only difference between plans is the contact limit.
PLANS & BILLING
How do I cancel?
  • Login > go to the ‘Plans & billing’ page > click the blue pause button. This stops all future billing.
PLANS & BILLING
What forms of payment do you accept?
  • We only accept credit cards.
PLANS & BILLING
How do I update the information on my invoices?
  • Login > go to the ‘Plans & billing’ page > scroll down to the ‘Transaction history’ section > click the ‘Invoice details’ button.
PLANS & BILLING
Credit card rejected
  • Contact support
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LOGIN & ACCOUNT
HubSpot Integration failed
  • Double check your API key is correct. Perhaps someone on your team generated a new API key which invalidates the old one. Use the new key.
  • Check if HubSpot is down. Upon login do you see this: Image. HubSpot status page.
  • Contact support
Comments
4
Mark Zuckerberg

Ullamcorper non libero, morbi dui consequat consectetur. Nulla cras morbi ornare nunc et tincidunt. Aenean felis, auctor enim in a enim erat aliquam sit. Sollicitudin nullam odio pulvinar venenatis morbi element

LOGIN & ACCOUNT
HubSpot Integration failed
  • Double check your API key is correct. Perhaps someone on your team generated a new API key which invalidates the old one. Use the new key.
  • Check if HubSpot is down. Upon login do you see this: Image. HubSpot status page.
  • Contact support
Comments
4
Mark Zuckerberg

Ullamcorper non libero, morbi dui consequat consectetur. Nulla cras morbi ornare nunc et tincidunt. Aenean felis, auctor enim in a enim erat aliquam sit. Sollicitudin nullam odio pulvinar venenatis morbi element